Shipping policy
We want to ensure a smooth and satisfactory shipping experience for all our customers. Please read our shipping policy carefully to understand the terms and conditions regarding shipping.
Processing Time:
- Orders are typically processed within 1 business day after payment confirmation. As all garments are custom made, please allow 4 days for manufacturing time.
- During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience during these times.
Shipping Methods and Delivery Time:
- We offer complimentary worldwide shipping on all orders. Shipping time will vary from country to country, if you would like more information on the shipment time to your country please contact lavenalondon@hotmail.com
- Please note that delivery times may vary due to factors beyond our control, such as customs clearance procedures or unforeseen delays caused by the carrier.
Tracking Information:
- Once your order is shipped, we will provide you with a tracking number via email or through your account dashboard (if applicable).
- You can use this tracking number to monitor the progress of your shipment online through our designated carrier's website.
Customs Duties and Taxes (International Orders):
For international orders, please note that additional customs duties or taxes may apply upon arrival in your country. These charges are beyond our control and are solely the responsibility of the customer.
Lost or Damaged Packages:
- In the rare event that your package is lost or damaged during transit, please contact us immediately.
- We will work with the carrier to initiate an investigation and resolve the issue as quickly as possible.
Shipping Restrictions:
- Please note that we may have certain shipping restrictions based on specific products, destinations, or local regulations.
- If we are unable to ship to your location, we will notify you promptly and provide a full refund if applicable.
If you have any further questions regarding our shipping policy or need assistance with your order, please contact our customer support team at lavenalondon@hotmail.com. We are here to assist you and ensure a seamless shipping experience.